FAQs

WHO PAYS FOR POSTAGE WHEN EXCHANGING ONE OR MORE ITEMS?


For your first exchange of products on an order, there are no extra postage charges from Marcuse when we send you your replacements. The only cost to you is that of the return postage of the original item(s) to us. If a further exchange is requested, Marcuse reserves the right to charge additional postage of the shipment to you. This is around $AUD8.00 depending on the number of items being sent.

I HAVE ALREADY WORN MY MARCUSE, CAN I STILL EXCHANGE?


No. Due to health regulation reasons we can only accept garments back that are in original condition and that have not been worn or washed. Please note, where an item is returned to us without first notifying us that the item has been worn; we do reserve the right to send the item(s) directly back to you.

WHAT IF I AM SENT A DEFECTIVE ITEM?


All Marcuse products undergo stringent quality checks from the beginning of their manufacturing process. In the unlikely event that you do receive a defective item, please notify us within 7 days of receiving the item. If this policy is not adhered to, we will only accept defective items at our discretion.

Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Goods returned after the date shown on your delivery note cannot be refunded. Please allow 14 days for refunds to be processed and credited to your card.

WHAT PAYMENT DO WE ACCEPT?


We accept credit card (Visa and Mastercard) and paypal. If you choose to pay by credit card, you will be charged in Australian dollars. All other currencies are for reference only. The amount charged to your card could be different depending on the exchange rate of the day your bank processes the transaction.

HOW DO I RETURN ITEMS?


Goods should be returned via an insured, traceable service to reach us on or before the return date shown on your delivery note (it is advisable to make a note of any tracking numbers in case they are required).
Tags must not be removed from garments and that all labels and original packaging must be present and the product in the condition you would expect to receive andas new product', for us to be able to refund the returned items.

Please ensure that the delivery note enclosed with your order is completed and returned with your parcel.

Please make sure goods are securely packaged to avoid damage in transit. Price slide items are not returnable unless they are faulty.

Because men's underwear is an intimate item, whether they are worn or not, we are unable to accept returns.

CAN I EXCHANGE ITEMS?


Yes of course, we will exchange items due to incorrect sizing as long as it is still in 'as new' condition. When a replacement is required urgently, it is advisable to place a new order on the website for the correct replacement goods first. This ensures that the goods can be dispatched with a minimum of delay in order to get them dispatched to you promptly. You should then follow the normal returns procedure as above to return the original goods for refund.

Because men's underwear is an intimate item, whether they are worn or not, we are unable to accept returns.

WHAT IF AN ITEM IS FAULTY?


In the unlikely event that something you have purchased from us is faulty then we will be happy to replace it for you. Please Note: Bathing suits are considered intimate apparel and should be tried on with undergarments. We cannot accept any garments that have been worn, used, or altered in anyway. It must be returned in the same condition in which it was received.

Thank you for shopping Marcuse. We hope you enjoy your new selection.



WHAT ARE MPoints?


For every dollar you spend on Marcuse.com (excluding shipping), you will earn 1 MPoint. Every 20 MPoints accrued brings you $AU1 off your next order when you choose to redeem your MPoints.(no minimum required) Save enough Mpoints, and you can get your next swimwear or underwear for free!


To redeem your MPoints:
- log into your account
- click my MarcusePoints
- click transform my points into a voucher
- use the voucher code at checkout!

 

Mpoints will be valid for 24 months.


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